Complete guide to shopping for premium handcrafted embroidery and clothing at Alawan Arts. Everything you need to know about ordering, shipping, payments, and returns.
Ordering your perfect embroidered garment is simple:
You can track your embroidery order status from your account dashboard once shipped.
Delivery Areas: We deliver premium garments across Pakistan.
Shipping Time: Standard delivery within 5-8 business days for ready-to-wear items.
Express Delivery: Available for most locations with 2-3 day delivery.
Shipping Charges: Calculated based on location. Free shipping on orders over Rs. 3,000.
We accept the following payment methods for your convenience:
All payments are processed through secure channels to protect your information.
Return Policy: Ready-to-wear clothing can be returned within 14 days of delivery.
Conditions: Items must be unworn, unwashed, with original tags and packaging.
Custom Items: Custom-made or personalized embroidery cannot be returned unless defective.
Refund Process: Refunds are processed within 5-7 business days after we receive the returned item.
Quality Assurance: Each garment is inspected before shipping to ensure premium quality.
Need help? Contact our embroidery specialists at +92 307 6411065 or support@alawanarts.com
Unsure about sizing? Contact us for personalized sizing recommendations for embroidery work.
Receive detailed care instructions with every purchase to maintain your garment's quality.
For fabric inquiries, sizing questions, or embroidery consultations, please contact us:
Email: support@alawanarts.com
Phone: +92 307 6411065
Hours: Monday to Saturday, 9:00 AM to 7:00 PM
Our garment specialists are here to help you choose the perfect embroidered pieces!